Challenge

In 2017, the Victoria State Government launched the Level Crossing Removal Project (LXRP) to remove 75 of the most dangerous road-rail crossings across the Victorian State. As the largest rail infrastructure project in the State’s history, the LXRP was divided into multiple delivery alliances that included the Western Program Alliance (WPA).
WPA needed to adopt a rigorous, consistent and centralised approach to innovation at the heart of the delivery of the Alliance’s goals to manage the complexity of the project.

They needed an Innovation Framework that connected its ideation processes with all of the Alliance’s operations. The connection to all of Alliance’s operations was the main concern with their previous innovation management software.

How we solved it  

Consulcad was selected as the WPA’s innovation management specialist and edison365ideas was chosen as the underlying technology to support innovation within the Alliance. The Innovation Framework provided:

• An invaluable route-map for the delivery of great ideas, giving every member a shared understanding of what, where, when and how ideas get executed.
• The edison365ideas software provided a central repository for all of the Alliances’s ideas.
• Simplified the process of translating its ideas into action, improving collaboration across multiple teams, sites and partners to deliver impactful innovation across the project with total confidence.

The outcome  

Consulcad’s involvement resulted in the adoption of a successful innovation framework and tool to make ideas pay. The results so far are:

• PowerBI reporting used to show innovation performance throughout the organisation.
• End user training supplied Over 20x increase in rate of ideas captured.
• Improved stakeholder communications.
• 400+ employees on platform.

Challenge

The client is one of the world’s largest producers and marketers of export thermal coal servicing the major power markets of Europe, Asia and the US.
When the company was developing a new coal mine in Indonesia, Consulcad was engaged to implement a solution to deliver Engineering Information Management

How we solved it  

Consulcad worked with the project controls team on the ground in Balikpapan Indonesia to gather requirements, map workflows and configure the solution.

• The configuration approach was aligned to the company’s standard engineering practices and supported the local requirements to provide external contract access which enabled end to end project collaboration where drawings could be submitted, marked up and reviewed.

The outcome  

Conculcad’s involvement resulted in:

• Improved drawing management and data capture.
• Real time contractor access.
• Lower ongoing drawing management costs.
• Improved stakeholder communications.
• Data security & reduced risk of errors.

Challenge

The Early Years Initiative (EYI) will see four Western Australian communities partner with State Government, Minderoo Foundation and Telethon Kids Institute on a long term strategy to improve outcomes for young children and their families.
The Initiative is a response to evidence that suggests many children aged 0-4 years old in WA are not reaching developmental milestones before reaching school age. Factors including housing, employment, education, health and safety will be taken into consideration as part of the Initiative.

The Early Years Initiative is a $49.3 million investment over 10 years. Costs and resources will be shared between the State Government, Telethon Kids Institute and Minderoo Foundation.
Consulcad was engaged to work with multiple government departments and not for profit organisations to take the high-level business case and develop an integrated program of work, individual project plans and a master integrated schedule. To turn the vision into demonstrable deliverables that in turn lead to sustainable outcomes.

How we solved it  

Consulcad facilitated a series of express planning workshops with stream leads and key subject matter experts to apply a project management approach to the well-developed concepts and the high-level delivery approach developed in the business case. Development of the program plan included:

• Identification and scoping of work streams across the initiative.
• Stakeholder facilitation and program assurance.
• Development of a Road-map ‘plan on a page’.
• Integrated master schedule and dependency maps.
• Resource modelling and estimation.

The outcome  

Working to extremely tight time frames and a complex environment:

• Consulcad delivered an integrated plan, from an executive level road-map to detailed project plans, ready for the project team to take forward and kick-off implementation activities.

Challenge

As the state road authority for one of the most widely geographically distributed road networks in the world, Main Roads WA builds and maintains a road transport network of over 18,500 kilometres and manages more than $41 billion of assets.
Challenges to Main Roads’ business activities were the result of a substantial increase in population (at the time WA had the fastest growing population in the country), a changing workforce profile, increased mining activity due to a growing resources economy and a prospering tourism sector.

There was a pressing need for greater access, safety and efficiency of road transport across the state and Main Roads needed to deliver more than $5.5 billion in services over a four year period including $1.7 billion of capital works.
Consulcad was engaged to review project and program management processes within Main Roads and design, develop and implement a Program Management Office (PMO) and an Enterprise Program Management (EPM) tool.

How we solved it  

Consulcad worked with Main Roads through each stage, from concept to development, and delivery into operations.

• We designed, developed and implemented a Program Management Office (PMO) and an Enterprise Program Management (EPM) tool.

The outcome  

Our involvement resulted in a raft of improvements including:

• Greater reporting.
• Identification of cost savings.
• Better decision-making capability.
• Processes for greater control over projects.
• Project methodology improvements.
• Better project management practices.
• Project methodology improvements.

Challenge

Main Roads, WA, is one of the largest geographically spread road agencies in the world responsible for more than 18,400 kilometres of road spread over 2.5 million km2. Their role is to plan, build and maintain WA’s state road network which is valued at more than $46 billion.
Main Road’s Road Planning and Development branch was restructured to become a service provider to the rest of the organisation. Consulcad was engaged to provide commercial and engineering advice to develop and document the new business structure and four defined services.

How we solved it  

• Consulcad provided a combination of core process improvement and engineering skills enabling us to communicate at several levels and develop and validate a degree of detail beyond traditional process mapping.

The outcome  

Our involvement resulted in:

• Centralised strategic planning and early project development.
• Alignment with Project Lifecycle and longer-term infrastructure planning.
• Streamlined business process.
• The establishment of new service offerings.

At the conclusion of the project, Consulcad transitioned to business as usual effectively, including the transition of some of our team into operations.

Challenge

The Housing Authority (now part of Department of Communities) is an affordable housing provider, operating in land development, housing construction and property management. The agency delivers quality housing that people can afford and provides people with opportunities to buy a home.  

When the Housing Authority needed a partner to re-launch their PMO and add in PPM capability they selected Consulcad. We worked with various business units including service delivery, construction and technology to design and develop a PMO services and a project portfolio management solution for their existing Microsoft Office 365 environment.

How we solved it  

Working in close collaboration with users and management Consulcad rolled out a series of modular releases in a ‘try, test, release’ process that had functionality delivered in weeks rather than months. Consulcad delivered: 

• Enterprise project registration, project status reporting, project collaboration sites.
• Full integration to existing project management toolkits and working, with workflows and approvals.
• PMO Leadership and Support services pre and post launch.
• A solution with a focus on ease of use designed for different user needs across service delivery, construction and technology business areas.

The outcome  

• A PMO and PPM solution that meet the need of a diverse and multidiscipline stakeholder group.
• The agency can assess and score candidate projects against multilayered strategic drivers.
• Initiate, track and report on all key activity through to project completion.
• Single source of truth for all projects, much improved transparency of key project information and with that greater confidence in project delivery.

Challenge

Lotterywest engaged Consulcad as PMO specialists to provide practical advice and assistance to repurpose its PMO. 

How we solved it  

In close collaboration with the Lotterywest team, Consulcad developed: 

• PMO Service Catalogue and Charter.
• Established operating procedures for a PMO ‘soft launch’ of new services to support all the Lotterywest business units.
• An operations model with duty statements.

Consulcad also produced actionable implementation roadmaps for people, process and technology that incorporated stakeholder engagement and feedback sessions to ensure service and product alignment.

The outcome  

At the end of the engagement:

• All relevant materials and documentation were handed over to Lotterywest’s PMO team, which paved the way for a smooth, cost-effective foundation of the new PMO Services to Lotterywest.

This project utilised Consulcad’s PMO as a Service ‘PMO establishment’ capability which provides specialist advice and assistance, delivered by experienced PMO professionals, on a pay per use model. 

Challenge

For over 60 years customers have been coming to McConnell Dowell (MCD) with complex projects that require innovative solutions, that’s why they’re known as the Creative Construction company.  From remote resources and energy projects to city-shaping infrastructure, MCD built thousands of quality assets and facilities.  When MCD required an innovation solution that could scale up with their business they chose Consulcad and edison365ideas to turn innovation initiatives into executable and measurable projects.

How we solved it  

Consulcad successfully delivered an Innovation Framework and edison365ideas platform a key MCD project, see WPA case study for more details.  The approach was simple, leverage the work done and lesson learned from this project to scale up to support the organisation wide Innovation Initiative, this included: 

• Planning and scoping.
• Development if implementation approach.
• edison365ideas deployment and configuration.
• Training.

The outcome  

With edison365ideas MCD, the creative construction company, can:  

• Quickly onboard team members with minimal training.
• Deliver innovation at scale by capturing and organizing creative ideas from talented teams right across the business.
• Create a transparent and clear process for evaluating, nurturing, and implementing the best ideas.
• Manage the innovation pipeline by prioritising and progressing the best innovation initiatives.

Challenge

Kaipara District Council, NZ (KDC) manages a large portfolio of project across business, IT and civil works.  KDC went to market to find a solution that could deliver seamless and automated project reporting; transparency of project fundamentals (including milestones; risk and issues; budgets and dependencies); and centralised project decision making with managed stage gate approvals.  Consulcad was engaged to setup and implement project portfolio management with edison365. 

How we solved it  

Consulcad has successfully planned, managed, and delivered many similar PPM initiatives within the government.  We adopted our standard ‘out of the box’ edison365 delivery approach and pre-configured toolkit, this included: 

• Requirements validation workshops and configuration design with stakeholders.
• Deployment of standard PPM configuration updated to meet specific stakeholder requirements.
• Setup of scalable project templates for different project types.
• Dashboards and Reporting, including PSR and approval workflow.

The outcome  

Successful and rapid delivery of the project resulted in: 

• A central location for KDC projects and a holistic view for management.
• Improve governance and reporting capabilities.
• Uplift on PM Maturity.
• Increased project integrity and control.

Challenge

The customer, a large construction business, provides a diversified range of services across the resources, energy and infrastructure sectors Australia wide. Consulcad was engaged to provide specialist organisational change management services across several initiatives impacting people, processes and technology. 

How we solved it  

Consulcad change management specialist were embedded within the client team, building organisational change management capability, including:

• Organisational change management coaching for project team members.
• Development of key messages and other communications deliverables for two organisation-wide initiatives.
• Assessment of technology, process and role alignment for a new technology system.
• Application of existing Organisational Change Management templates to identify improvement opportunities.

The outcome  

Consulcad’s involvement resulted in the adoption of effective organisational change practices, including:  

• Greater engagement of those impacted by the change.
• Improved sharing of tacit and elicit knowledge to support transition to operations.
• Reduced effort for critical initiatives with a practical, scalable framework.
• Increased organizational capability to handle future changes effectively.

Challenge

The Safe System Road Infrastructure Program (SSRIP), representing a $1.4 billion investment from the Victorian state government was the most significant road safety expenditure in the Southern Hemisphere. The scale and pace of the program drove a need for continuous improvement, with Consulcad engaged to deliver a PMO Review and an actionable PMO Roadmap to optimise program controls and reporting spanning people, process and technology.

How we solved it  

Consulcad worked collaboratively with the program’s stakeholders to:

• Understand current state, services and gaps.
• Define future PMO services including program oversight and project support needs.
• Develop the PMO roadmap including service catalogue, processes and roles.
• Support the TAC team, and their delivery partner, VicRoads, to launch, embed and operationalise refreshed PMO Services.

The outcome  

Consulcad’s involvement drove a raft of improvements focused on improving the quality of PMO services, this included:

• Strategic Alignment of PMO services with program needs.
• Improved insights, oversight and cost efficiencies.
• Defined processes for greater control over projects and investment.
• Consistent, repeatable and concise project delivery approach.
• A model was extended to wider VicRoads PMO groups.